Customer Service Representative - Austin, TX 78744

Note: This job is for Indeed Flex, but will take place at a client's worksite.

Indeed Flex is looking for a positive enthusiastic Customer Service Representative in South Austin for an onsite position with one of our clients.

$400 SIGN-ON BONUS INCLUDED!

• Sign-On Bonus to be paid $200 after 1st week


• $200 after 4th week of employment.

Pay Rate: $17.00/hr

Benefits: Indeed Flex offers comprehensive benefits to all employees to fit a variety of needs and situations including:

Work location address: E Stassney Ln, Austin, TX 78744

Schedule/Shifts Available:

• M-F from 9:00 a.m. to 6:00 p.m. and must work 40.0 hours each week.

Job Description:

• Sustain metrics and ensure we are meeting our customer service KPIs.

• Manage day-to-day requests influx to ensure requests are resolved in a timely and effective manner.

• Identify potential sales opportunities and transfer them to the sales team.

• Support the post sale needs such as finding missing information, order changes, shipping claims.

• Address all daily customer emails and sales requests by 6 p.m.

• Research, Writing, Identification of Customer Needs

Qualifications:

• Highly adaptable to changes

• CRM, Fishbowl, MS Office and Google Suite

• Problem solving/analysis.

• Communication proficiency.

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