3 Days 9-6 or 8-5, 2 Days 12-9 or 11-8, Alt Sat 9-3 (40 hrs.) Service Excellence: The DCU Way Service is an integral part of DCU living its vision and achieving our mission. DCU Nation simply wouldn’t exist without service. We pride ourselves in the service we provide our members, our internal customers, and our co-workers. All DCU employees will provide Service Excellence, the DCU Way, incorporating the Guiding Principles of DCU’s culture: People come first Do the right thing Make a difference Understand and explain all DCU products and services, identify members’ needs, and cross-sell appropriate products. Provide members with quality service and accurately process routine transactions in a timely manner Support DCU’s Success Sharing Growth Goals through participation in the Branch Services sales program. Identify members’ needs and make appropriate referrals that develop the PFI relationship. Support DCU’s Service Goals by: Answering all calls within the specifie...
